American Greetings
Reviews and Complaints
The worst
- Customer service
- Unable to send ecards
- Site did not work
Preferred solution: Full refund
American Greetings fraudulent cancellation process
American Greetings makes it impossible to cancel a subscription. Purchasing a subscription is quite easy on the web but cancelling it is impossible.
I wanted to use the service for one or two months but now I can't cancel it yet the website states you can cancel at anytime.
This is fraudulent due to the fact that you cannot cancel on the web and when I call them there is no record of my e-mail address so I cannot cancel through an automated phone system. Also they only accept calls Monday through Friday during business hours but the wait times are so long that if you have a regular full time job it is impossible to stay on the phone for that long.
- Customer service
- No response to my calls
- Unable to send ecards
Preferred solution: I would like my subscription cancelled and I would like the company to allow customers to manage their accounts on-line.
Won't let you cancel - free trial is a scam
I signed up for the 7 day free trial. Of course, it asks you for a form of payment so that they can auto-bill you at the end of 7 days.
They say that you can cancel at any time, but that really isn't true, as I discovered. If you attempt to cancel suing their automated system, once you go through the prompts, it says that you need to speak with an agent. This isn't uncommon by itself -- many companies try to have someone try to talk you out of cancelling, and answer the phone immediately and offer concessions, etc., to try to keep you as a customer. However this is NOT the case with American Greetings.
Quite the opposite, they just keep you on hold and hope you give up. This is effectively fraud -- they promise a "free trial" and say that it can be cancelled at any time, but they do not provide any reasonable mechanism to cancel the service.
DO NOT SIGN UP WITH AMERICAN GREETINGS IF YOU EVER WANT TO CANCEL THE SERVICE! If anything, use one of the newer services that frankly works much better and has better customer service like JibJab.
- No response to my calls
- Theft of my money
- Customer service
Preferred solution: Full refund
AM GREETINGS/ECARDPLUS LYNN *BLACKWOOD
I found an automatic charge to my checking account, made on the 7th of December, and , seeing that this less than the required 30 day notice, I demand that it be removed, and that any membership, with your company, was an inadvertent mistake, as I rarely send an E Card these days, and haven't in in a long time, so I also demand that any membership, that I was tricked into, be terminated, or the next notification to you, will come directly from the consumer protection board, in the New York State Attorney Generals Office, and you'll not doubt never be able to do business with anyone from this state ever again, as they will terminate your licence to operate in this state again. New York State does not tolerate this kind of business practice, especially When Your Dealing With The Elderly, Living In Assisted Living Complexes, And Who Are Trying To Get By, On Small Fixed Incomes.
Lynn A. Blackwood Sr.
2 Tryon Avenue
Apartment 318
Glenville, NY
12302
(518) 416-****
Prophet92246@***.Com
AM Greetings charges
I keep being charged 3.99 month, for months! I called AM Greetings, gave the information from the cc and because I could not remember the phone number tied to the account they would not do a thing. I am so tired of these companies doing this. Verizon is another, being charged 2 times, 2 days apart for the exact amount and they have no record.
10/01/2015 10/02/2015
Sale AM GREETINGS*0930-**** $3.99
Print 800-711-****, OH 44144**** US
Online, Mail, or Telephone transaction
And please don't make me write 100 words to express my dissatisfaction with AM Greetings charging me 3.99.
- Customer service
Preferred solution: Full refund
Charged for $3.99 monthly membership for 7 months
I was charged $27 for an online membership that I never signed up for. This amount was charged $3.99/month for 7 months before I realized that American Greetings was charging my bank account each month.
When I told American Greetings I did not sign up for the account they did not care and would not offer any type of refund. Do not use American Greetings for anything as they will continue to charge you repeatedly without notice. Stay away!!!!!!!
Since I also have to fill this box up with 100 words I would also like to say the customer service there is horrible.
Preferred solution: Full refund
Scam, pure and simple, don't be an *** like me
- No response to my calls
- Arrogant scammers
- Theft of my money
Preferred solution: Full refund
Failure to live up to its promise for eCard delivery to mobile phones
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasSite does not work for e-cards
- Convenient
- Unable to send ecards
- Site did not work
Preferred solution: Full refund
Don't sign up for "free" trial....they will charge you anyway.
American Greetings Website Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hendersonville, North CarolinaResolved: Impossible to cancel the unauthorized renewal charge
Well that was quick! I called the actual company, not the telephone # on the website and talked to a fellow who had this suggestion.....call the automated # and select that you want to begin a new membership!
Of course...that gets you right to an actual person who is there to sign up new
people. But, that service rep. is actually able to cancel the unauthorized automatic renewal and did so politely and efficiently. Be sure you get a confirmation number.
It will take approx.
3 business days for the charge to be reversed from your credit card account.
When you call, it helps if you have your membership/customer ID# which can be found on the website with your profile information.
Why AG does not include an option on their automated menu to speak to someone, usually effected by most other companies, by simply punching in "0" is beyond me and if it hadn't been for the suggestion from the actual company to access a person through the new subscription option, I'd still be floundering about and totally annoyed. Hope this helps!
- Customer service
Preferred solution: Full refund
Online Payments Scam
You can always cancel membership or have charges refunded
As of today (June 7th 2015- a month later) I was not charged a cent.
There were problems using their service. I tried on a weekend (May 9th within the trial period) and spent at least 2 hours trying to send a single card, eventually gave up, didn't succeed to send it and got all kind of annoying error messages.
Tried to call their customer service, they work only weekdays (???). Cancelled membership immediately (sent email) and that was the ONLY thing positive about this company: membership was cancelled and I wasn't charged for anything.
AMERICAN GREETINGS---STILL CHARGING MY ACCOUNT
I signed on for a one month trial membership in December 2015, they charged me twice in January 2015, and have continued charging me in February, March and April. I requested a refund only to be told a one month trial membership automatically is converted to a monthly deduction. No where is made clear when you sign up for their services. This is a very deceptive practice and legal action should be taken to prevent this company of doing anymore of their shady operations. I will check for any more illicit charges and will contact my credit card company.
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thanks for this...
I think I've been scammed too. I thought I canceled before being charged and just noticed I've been being charged $4.99/mo for the past six months! I kept no records of canceling, and there is no email verifying I canceled, so I think I am crazy as I honestly don't remember...but I must have because I did not want to pay $4.99/mo!
I 100% agree. I am going through it now!