American Greetings Reviews

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Verified Reviewer Junior Reviewer

I lost money

1.0
Frauds. I signed up for a free trial, sent 20 Christmas e-cards, but only 14 were sent. Six friends and relatives think I forgot them at Christmas time. I asked AG to cancel my subscription. I paid 20 bucks and they refunded me only 5 bucks. Either they cant do simple math, or I got taken.

User's recommendation: Don't fall for their free trial offer.

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ID
#2371683 Review #2371683 is a subjective opinion of poster.
Service
American Greetings Free Trial
Loss
$15
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Videos Won't Download Correctly

Until recently, the personlized videos that I download to save on my phone have been perfect. But, now the downloads do not work properly. They stutter and 'get stuck'. Am I doing something wrong?
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ID
#2943445 Review #2943445 is a subjective opinion of poster.
Pros
  • Personalized videos
Cons
  • Videos dont seem to download
Preferred solution
Let the company propose a solution

They won't cancel my subscription

1.0
I tried to cancel my "subscription" that I didn't even know I had and they refuse to do it. I had to threaten legal action.

User's recommendation: Don't deal with this company.

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ID
#2670290 Review #2670290 is a subjective opinion of poster.
Location
Brookfield, Illinois

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Verified Reviewer New Reviewer

My year expired

I did not authorize another year on my credit card nor did I request another year of your service. Please credit my account immediately. I will not be using your company any more I do not like anyone charging on my account without my permission. THANK YOU IN ADVANCE FOR YOUR IMMEDIATE ATTENTION IN THIS MATTER. What do you mean about agreeing with your terms. I did not agree for your to charge my account a second year and I am expecting an immediate credit. Jessie M. Reed

User's recommendation: reedjess@***.com.

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ID
#2652732 Review #2652732 is a subjective opinion of poster.
Cons
  • Should make charges without the customer authorization
Loss
$20
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Cancel my acct.

3.5
nothing done, no response from American Greetings
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ID
#2354358 Review #2354358 is a subjective opinion of poster.
Location
Lewisburg, Pennsylvania
Pros
  • Service and choice of cards
Cons
  • Difficulty cancelling membership

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Verified Reviewer New Reviewer

Canceling acct.

1.0
heard nothing from American Greetings
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#2354121 Review #2354121 is a subjective opinion of poster.
Location
Lewisburg, Pennsylvania

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Verified Reviewer New Reviewer

PREDATORY PRACTICES

1.8
If you are considering a membership with American Greeting E-Cards- Caveat emptor. This company saves your credit card number, even if you delete it and WILL charge it again at the end of your membership. Unless you are wholly committed to a membership. DO NOT use this service. Their call center is closed and there is no recourse if you find the service lacking. The audio of some ecards is terrible. Worse yet, once your free trial is over, the quality of the product declines. Even worse, if you cancel your free trial after your credit card has been charged for a membership, it cancels the entire paid membership. I lost 30 + dollars on this site.

User's recommendation: Do not enroll unless you are familiar with the service.

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ID
#2026992 Review #2026992 is a subjective opinion of poster.
Service
American Greetings Membership
Pros
  • Had a couple cute cards
Cons
  • Predatory business practices
Loss
$29
Preferred solution
Price reduction
New Reviewer

Could not get into the website

1.0
Website down on Mothers Day
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ID
#1916934 Review #1916934 is a subjective opinion of poster.
Product
American Greetings Website
Pros
  • Convenient
Cons
  • Problems sending cards and website
Preferred solution
Price reduction
New Reviewer

A total disaster.

I place a order, did not give an order number, but I proceeded with placing my or for an anniversary ecard , at least I though it was, to be sent 5/6/2020. Well it was never sent. Tried to contact Customer Service but was asked for a order# which I never got when placing this order. This whole experience was a mess. I finally wound up typing my personalized message on Facebook so at least my message would be received. I was charged, so far, $4.99 from something that was a total bust. Terrible experience and will never used you again. Thank you, Cheri Dempsey
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ID
#1910373 Review #1910373 is a subjective opinion of poster.
Location
Avondale, Arizona

Lousy outfit.

1.0
Once you sign up, even "free" trial, renewal is automatic and they make it almost impossible to cancel.Never

User's recommendation: Never sign up.

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ID
#1861746 Review #1861746 is a subjective opinion of poster.
Location
Palm Desert, California
New Reviewer

I want to cancel subscription

I don’t like the services they offer. I found it deceiving.
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ID
#1682252 Review #1682252 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Service
American Greetings Greeting Card Free Trial
Reason of review
Bad quality
Preferred solution
Cancel subscription

Cancel

Want to cancel subscription with American greeting Nancy L bagby cornelln@***.net 3950 Pembroke rd. Hopkinsville, ky. 42240 2**-**4-6026
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ID
#1555800 Review #1555800 is a subjective opinion of poster.

I've been scammed out of my money for years and now the phone # you call to cancel is no longer is service. I am so PISSED

1.0
I thought I had canceled my account with this company years ago. I have been trying for a few days to contact them because my account was never canceled, and the phone number on their site says "this number is no longer in service. Godbye." Then you get disconnected. I don't know where to go from here or what to do going forward. I have evidently been scammed for YEARS and they just pulled money out of my checking account again! Any thoughts? Emails and phone calls can not be sent. I know it's only $22 a year, but I REFUSE to be scammed out of any more money! I am 65 and on a low fixed income. I don't know where to turn.
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ID
#1511968 Review #1511968 is a subjective opinion of poster.
Location
Gloucester, Massachusetts
Service
American Greetings Customer Care
Cons
  • No response to my calls
  • Are unethical
  • Customer service
Reason of review
Poor customer service
New Reviewer

Fraudulent trial period

When you enroll for the 7 day trial period and then add on a paid period they subtract the trial period from your paid period. I started a trial period on 12/3 and then enrolled in the monthly plan. I was surprised to find that my first month ended on 1/3 meaning that instead of it beginning on 12/10 when the "trial period" ended my plan was back dated to the beginning of the trial. I now see that I should have cancelled immediately and then enrolled later to get a full paid month. I feel I was defrauded.
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ID
#1453919 Review #1453919 is a subjective opinion of poster.
Service
American Greetings Free Trial
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Full refund
New Reviewer

Poor Personalization

2.0
Some of the personalized ecards are really cute, but I can't use them because of the very limited selection of recipient names and the inability to manually type in a name or names. I sent them a suggested name to add about two years ago - but they have not added it to their list. I guess they don't use voice recognition software - too bad!!!
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ID
#1446472 Review #1446472 is a subjective opinion of poster.
Product
American Greetings Postcard
Cons
  • Inability to add a name to personalize ecards
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Startd out great but

I can't preview some of the cards now, especially the longer running ones.
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ID
#1438439 Review #1438439 is a subjective opinion of poster.
Location
Walla Walla, Washington

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