American Greetings
Reviews and Complaints
Has anyone been successful in stopping their petty theft?
I was checking my PayPal statement the other day and, lo and behold, there was a 19.99 charge from American Greetings. I signed up last year in order to send a bereavement card to a friend, and maybe used it one or two other times.
It had not been apparent to me that this was an auto-renew, and so I requested PayPal to decline the transaction. They said they were unable to, as it had been a previously agreed upon transaction. So I went looking deeper into their site and found that you had to go in and select an Opt Out button. I did that.
The terms stated that if you do that within 30 days of the transaction, you are entitled to a refund.
I have tried connecting with them several times, but I have been able to get any response. Based on what I’m seeing here, I’m doubtful that I’ll receive the refund and concerned that the Opt Out may not work.
Everyone should BEWARE of signing up for this company.
- Are unethical
- Theft of my money
New configuration of website
- Convenient
- Hate
- Customer service
- Hate hate
Preferred solution: Let the company propose a solution
Sent a card 3-29 to be delivered 4-1---never delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off - not able to cancel trial!
Preferred solution: Full refund
I cancelled after free trial but was still charged
- Difficulty cancelling membership
- Way they acquire customers is unethical
Preferred solution: Full refund
DO NOT PURCHASE ANY GIFT CARDS OR ANY GIFTS THROUGH AMERICAN GREETING CARDS!!
The last five gift cards I purchased over the last 2 years - my credit card was fully charged - had $0 balance when the recipient went to the restaurant. That meant they had to pay cash for their meal after they drove to and from then had to return again once American Greetings issued them a new gift card.
This is a total scam! Last fall, I purchased the Omaha Steak delivery for my father. The package was not delivered when scheduled and 48 hours later, my mother found a box outside her garage in 100 degree Texas heat. Inside was a fully thawed steak that had to be thrown out.
American Greetings did nothing.
DO NOT WASTE YOUR MONEY ON PURCHASING ANY OF THE GIFT CARDS THROUGH AMERICAN GREETINGS. DO IT DIRECTLY THROUGH THE RETAILER.
Preferred solution: Full refund
Trying to Cancel
Apparently I am one of many who inadvertantly joined American Greetings E card. I am being billed $27.99 every couple of months.
I have sent several emails over the last year with no response. Do not know who to call. To my knowledge I have never used this service. I do not even know how to access the account or how to use it if I wanted to.
I am at fault for not thoroughly reading my bank statement. I kept thinking that the error would be discovered and my money would be refunded. I am know going to call my bank and attempt to stop these payments.
However there will probably be a charge. Debra Barnwell
- Theft of my money
Preferred solution: Let the company propose a solution
Possible Solution!
- Free trial
- Difficulty cancelling membership
Sneaky illegal
In May of this year I decided to take advantage of a free trial of a greeting card to a friend. It was easy enough to do as there was little to it.
Later I noticed a charge for $4.99 I did not dispute it although it was supposed to be free. $4.99 won't kill me. Today I noticed another such charge and in checking found out it was the third one that had been withdrawn from my account. At no time was I advised I was signing up for a membership charging a monthly fee.
I might expect such from a shyster website but not American Greeting Cards. In calling I was unable to reach a human being but did select cancel membership. I have no idea if that will stop it or not. The giving of my credit card number I assumed was to pay for any future cards I might want.
In hundreds of purchases over the internet, I have never one time had a charge made without a following notification of the amount, etc. until this one.
And to not know it was going to be every month is beyond belief. That is why I am sure they are crooked as can be.
Preferred solution: Full refund
AM Greetings Recurring Charge FRAUD
Same problem everyone else here complaining about - a supposed free offer that ends up costing $4.99 per month with no way to cancel. A frustrating phone call where they assured us they would cancel did not work, and we were charged again the next month!
These people should be prosecuted for interstate wire fraud. I am a pissed consumer. I am a pissed consumer. I am a pissed consumer.
I am a pissed consumer. I am a pissed consumer. I am a pissed consumer. I am a pissed consumer.
I am a pissed consumer. I am a pissed consumer. I am a pissed consumer. I am a pissed consumer.
I am a pissed consumer. I am a pissed consumer. I am a pissed consumer. I am a pissed consumer.
I am a pissed consumer. There 100 words.
Preferred solution: Full refund
Free Trial is a Scam that Cannot be Cancelled
Like many others have noted, the free trial is a scam. You cannot cancel online, and though you are supposed to be able to cancel automatically over the phone you cannot do that either.
You effectively cannot cancel without speaking to a sales representative. I reported them to the BBB - their automated over-the-phone system INTENTIONALLY DOES NOT ALLOW YOU TO CANCEL. It uses a voice detection system to identify the phone number, ZIP code and last name associated with the account; the system works perfectly, no matter how you mumble, with the numbers, but mysteriously gums up and stops working with letters for names.
Even if you manage to get your last name correct (I called 15 times before I was able to manage this), it then states that you don't have an account. A scam, pure and simple, and one that deserves an investigation from consumer protection bureaus.
- Customer service
- Way they acquire customers is unethical
Preferred solution: full cancellation of my account with no charge
SCAM
Membership charge for member # customer number: 62681****
- Should be a notice that you must renew before continuing
Preferred solution: Full refund
American Greetings is an unscrupulous company
Charged CC for print at home, can't login
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have now sent them 3 written complaints about there new Web based page-- meaning - CHEAP - They never answer ur complaint or question-- they just send on of their many answers-- nothing personal-Now let's see if instead of using ONE of ur general replys-- u can answer this problem with how to fix it-----Original Message-----From: AG Help [mailto:help@***.com]Sent: Friday, June 01, 2018 1:48 PMTo: ots@***.netSubject: Re: AG /PAID /Company Information /Contact Us (KMM1556****V78882L0KM)Hello Chuck,Thank you for contacting American Greetings Customer Support.To edit an existing Reminders event on your AmericanGreetings.com Membership, please make sure you are signed in and click on 'My Account' in the top right corner. DoneOnce you are are on the My Account page, choose 'Contacts & Reminders' from the left navigation menu.
In your contacts you will be able to edit the reminder for any of your contacts by clicking the "Edit" button next to the contact. Done—This does not fix the problem u have—I KNOW other have a complaint on this as I found this on social media – probles with A G – U should look for this once=I now am not getting e mail reminder's even though it says e mail contact me--they are now in order of e mail address which makes no sense at all-- As for always they were in the calendar date of reminder-- and if there is not an e mail-- I am screwed—THEY need to be in the calander date order as b 4—What—u expect us to search for the date so we don’t miss the reminder since uU R NOT e mailing to us a reminder-So Lets try a real answer – writing by your tech staff as how to fix it or how u r going to fix ur problem262-939-**** cell number to call me and -- Ur number 1-80*-***-****—is worthlessAs a member of AmericanGreetings.com, we truly value your opinion on the service you've received today from our customer service department. The link below will direct you to a survey which will provide us with valuable information to help improve youroverall experience.
This short survey will take approximately 5-10 minutes to complete. We truly appreciate your time and feedback.https://www.surveymonkey.com/r/D896TKYIf you have further questions or concerns, don't hesitate to contact us.Thank you,Edward H.Your Customer Support RepresentativeAmerican GreetingsOriginal Message Follows:------------------------User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Geckosignedin: falsememberstatus: PAIDcustomernumber:browser: Internet Explorer 11.0os: winReason: Technical questionsname: Chuck OttavianiOrder Number:Message Text: After being with A.G since u first became available-- And for Free-- Now I pay for this and ur new system just sucks-- I now am not getting e mail reminder's even though it says e mail contact me--Also-- this is the real other problem-- they are now in order of e mail address which makes no sense at all-- As for always they were in the calendar date of reminder-- and if there is not an e mail-- I am screwed-- So when are you going to make it simplefor us the paying customer-- This is unacceptable - As a customer-- looking for it the way u have it is unreal-- Your WEB based system isClient IP: 184.61.217.67, 104.91.167.77, 209.48.34.62, 184.61.217.67, 172.30.220.47